Refund policy

Last updated: October 16, 2026

This policy governs returns and refunds for purchases made at pqp01x-m1.myshopify.com ("SkullGaze"), a store operated by Lluis Climent Monllor, Calle Perú 139, 03803 Alcoy (Alicante), Spain. It applies to customers in every country. If you are a consumer, nothing in this policy limits the rights granted to you by the mandatory consumer protection laws of your country of residence.

1. Right of withdrawal: 30 days

You have 30 calendar days to withdraw from your purchase without giving any reason. This period, longer than the legal minimum of 14 days, starts on the day you, or a third party indicated by you other than the carrier, take physical possession of the product. If one order includes several products delivered separately, the period starts when you receive the last one.

To exercise this right, let us know before the period ends with a clear statement sent to warmzy00@gmail.com, including your name, order number and the products you wish to return. You may use the withdrawal form at the end of this policy, but it is not mandatory. We will confirm receipt of your request and tell you the address to which you must send the product.

2. How to return the product

  • You must send the product back without undue delay and, in any case, within 14 calendar days of telling us that you wish to withdraw.
  • Send it only to the address we give you in our confirmation. Parcels sent to another address or without a prior request may not be identified or processed.
  • We recommend returning it well protected, preferably in its original packaging and with all its accessories, and keeping the proof of shipment and tracking number.
  • You are only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning. That diminished value may be deducted from the refund.

3. Return costs

The direct costs of returning the product are paid by the customer, including, where applicable, duties, taxes and customs handling fees for the return shipment. We recommend using a tracked service, as the risk of the return shipment is yours until we receive it.

This does not apply if the product is defective, arrived damaged or is not what you ordered: in those cases we cover all costs (see section 8).

4. Refund

  • We will refund all payments received, including the standard delivery costs of the original order, within 14 calendar days of the date you inform us of your decision to withdraw.
  • We may withhold the refund until we have received the product back or until you have supplied proof of having sent it, whichever is earliest. Without the return of the product or proof of its shipment, no refund is due.
  • If you chose a delivery method other than, and more expensive than, the standard shipping we offered, we are not required to refund the additional costs.
  • The refund will be made using the same means of payment used for the purchase, unless you expressly agree otherwise, at no cost to you. The time it takes to reach your account depends on your bank or payment provider.
  • Import duties or taxes you paid to a customs authority when receiving your order were not charged by us, so we cannot refund them; you may claim them from that authority where applicable.

5. Offers, promotions and bundles

  • We always refund the amount actually paid, never the reference or crossed-out price.
  • If you bought several units or a bundle at a promotional price (for example, buy 2, buy 3 or buy 4 offers, or quantity discounts) and return only part of it, the refund will be what you paid minus the non-promotional price of the products you keep. The result can never be negative for you.
  • Gifts delivered with a purchase must be returned together with the product. If they are not returned, their market value may be deducted from the refund.
  • Discount codes used cannot be exchanged for cash and are not refunded.

6. Non-refundable additional services

During checkout we may offer optional services, such as an extended warranty or shipping protection. They are not physical products but services you choose voluntarily and separately from the product:

  • Shipping protection: provided from the moment your order is shipped. Once the order has been shipped, the service is considered fully performed and is not refundable.
  • Extended warranty: coverage starts when the order is confirmed, at the customer's express request, and is not refundable once it has started.

By purchasing them, you expressly request that performance begin immediately and acknowledge that, once performed, you lose the right of withdrawal for them. All of this applies unless mandatory applicable law provides otherwise.

7. Products excluded from withdrawal

By law, withdrawal does not apply to: products made to the customer's specifications or clearly personalised; sealed products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery; products that may deteriorate or expire rapidly; and digital content and services in the cases described above.

8. Defective, damaged or wrong products (legal guarantee)

Regardless of the right of withdrawal, all our products are covered by the legal guarantee of conformity established by applicable law (in Spain, three years for goods from delivery). If your product arrives damaged, is defective or does not match your order, write to warmzy00@gmail.com with your order number and photos or a video of the problem. To speed things up we recommend doing so within 7 days of receipt, although this never limits your rights. You will be entitled, at your choice and as legally applicable, to repair or replacement of the product or, failing that, a price reduction or termination of the contract, at no cost to you.

9. Cancellations

You may cancel your order free of charge as long as it has not been shipped by writing to warmzy00@gmail.com. Once shipped, it will be handled as a withdrawal under this policy.

10. Complaints and dispute resolution

For any issue, please contact us first at warmzy00@gmail.com; we will reply as soon as possible and, in any case, within the maximum period set by law. We are not part of any consumer arbitration system. If you are a consumer, you may also contact the consumer authorities or bodies of your place of residence.

11. Withdrawal form

(Complete and return this form to warmzy00@gmail.com only if you wish to withdraw from the contract.)

To: Lluis Climent Monllor (SkullGaze), Calle Perú 139, 03803 Alcoy (Alicante), Spain, warmzy00@gmail.com.
I hereby give notice that I withdraw from my contract of sale of the following goods: ____
Order number: ____
Ordered on / received on: ____
Name of consumer: ____
Address of consumer: ____
Signature (only if this form is notified on paper): ____
Date: ____