Shipping policy

Last updated: October 16, 2026

This policy describes the shipping conditions for orders placed at pqp01x-m1.myshopify.com ("SkullGaze"), a store operated by Lluis Climent Monllor, Calle Perú 139, 03803 Alcoy (Alicante), Spain. We ship internationally. If you are a consumer, nothing in this policy limits the rights granted to you by the mandatory laws of your country of residence.

1. Business days

For the purposes of this policy, business days are weekdays, Monday to Friday. Saturdays, Sundays and national public holidays are not counted. Orders placed on a non-business day start being processed on the next business day.

2. Timeframes

• Processing: 1 to 4 business days from payment confirmation, to prepare, check and hand the order over to the carrier.
• Delivery: 4 to 15 business days from dispatch, depending on the destination country and city.

These are estimated timeframes based on carriers' usual transit times and are not a guaranteed delivery date unless expressly stated otherwise at the time of purchase.

3. Shipping costs

The shipping cost, or the fact that shipping is free where applicable, is always shown before you complete your purchase. No shipping charge is made that was not shown during checkout.

4. Tracking

When your order is shipped you will receive an email with the tracking number, if the shipping service allows it. Tracking information may take 24 to 72 hours to update. If an order contains several products, they may be shipped in separate parcels at no extra cost to you.

5. Delivery address

The customer is responsible for providing a complete and correct address and a contact phone number. If you notice a mistake, write to us immediately at warmzy00@gmail.com; we can correct it as long as the order has not been shipped. If the order cannot be delivered because of an incorrect or incomplete address provided by the customer, repeated absence, or failure to collect it from the pickup point within the period set by the carrier, the cost of re-shipping will be paid by the customer or, if you prefer, we will refund the order amount minus the shipping and return costs we have incurred.

6. Customs, duties and taxes

Shipments to destinations outside the European Union may be subject to duties, import taxes and customs handling fees charged by the destination country. Unless stated otherwise during checkout, these charges are not included in the price and are paid by the recipient. We recommend checking the rules of your country before buying. A shipment refused for non-payment of these charges will be handled in accordance with section 5.

7. Damaged or lost products

Until you receive your order, the risk of loss or damage is ours. If your order arrives damaged, write to us with photos at warmzy00@gmail.com. If the carrier confirms that an order has been lost, we will send you a new one free of charge or, if you prefer, refund its amount.

8. Delays in certain countries and due to international circumstances

Shipments to certain countries or regions may suffer additional delays beyond our control, including: customs checks and inspections, strikes, extreme weather, natural disasters, health emergencies, transport restrictions, peak demand periods (such as sales campaigns and holidays) and international, armed or geopolitical conflicts in force at the time of shipment affecting routes, carriers or borders. In these cases, timeframes may be extended by a few days and we will not be liable for the delay, although we will keep you informed and help you in every way we can.

9. Orders taking longer than expected

If your order has not arrived once the estimated timeframe has passed, write to us at warmzy00@gmail.com with your order number. We will open an investigation with the carrier, which may take up to 10 business days. A delay within the margins described in the previous section does not, by itself, entitle you to a refund or compensation.

However, if you are a consumer and have not received your order within 30 calendar days of purchase, you may give us an additional period appropriate to the circumstances for delivery; if it is still not delivered within that period, you will be entitled to cancel the order and receive a refund of all amounts paid, in accordance with applicable law.

10. Contact

For any question about your shipment: warmzy00@gmail.com.